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Meter / Safety Information


Gas Odor  
Natural Gas is odorized by a chemical called Mercaptan which adds a distinctive rotten egg or sulphur like smell to help you detect any leaks.  If you smell gas or hear the flow of escaping gas, please follow these steps immediately:

  1. Don’t smoke, light matches, operate electrical switches, use telephones, or create any other source of ignition.
  2. Leave the building immediately; leaving the door open and any windows that may already be open.
  3. Turn your gas off at the meter
  4. Get to a nearby phone and call the main Line at (403)556-3007.  If there is no immediate response, please contact our Emergency After Hours contacts as shown on our Home page and Contact Us page.

Carbon Monoxide
Carbon monoxide (CO) is a colorless, odourless, toxic gas.  When inhaled, CO interferes with the blood’s ability to absorb and transport oxygen.  Exposure to high amounts of CO can cause unconsciousness, brain damage and death.  Common signs to watch for include flu-like symptoms, headaches, nausea, dizziness drowsiness, confusion and even loss of consciousness. Protect your family by having registered contractors service natural gas appliances, ensure outside air ducts, exhaust vents etc. allow a free flow of air, read and keep manufacturer’s operating maintenance manuals, always keep furnace fan compartment doors and/or the filter access panel in place, and if you have an open wood-burning fire place, make sure the damper is open partially.  A CO alarm offers extra protection, but is not a substitute for regular maintenance and inspection.

If you think there’s carbon monoxide in your home, please follow these steps immediately:

  1. Open doors and windows to air out the area
  2. Get everyone (even the pets) to fresh air immediately
  3. Seek medical advice immediately for physical symptoms
  4. Turn off the suspect appliance
  5. Have a registered gas contractor inspect your appliances

There is no charge for these inspection services, so please contact us immediately for any concerns you may have.


You can turn your gas off at the main shut-off valve on the inlet pipe next to your gas meter.  Using a wrench or another suitable tool, give the valve a quarter turn in either direction so that it is crosswise to the pipe (see diagram).


In accordance with Measurement Canada, all natural gas meters must be verified by an accredited meter test shop in compliance with the verification periods as set out in G-18 – Reverification periods for gas meters, ancillary devices and metering installations.

Please keep the meter free of any debris, as you are responsible for costs associated with damage of metering equipment as well as access to the meter set.

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